Terms & Conditions

Labtech Group (Pty) Ltd
Registration Number: K2022836787
Address: Workshack Suite 2032, 16 Electron Avenue, Techno Park, South Africa
Contact: +27 21 518 3238 | andrewshortles@labtech.co.za

1. Introduction

Welcome to Labtech Group (Pty) Ltd. By using our website and services, you agree to these Terms & Conditions. Please read them carefully before placing an order. These terms apply to all purchases made via our website or directly through our sales channels.

2. Products & Services

Labtech provides specialized equipment, software, consumables, and support services for the water, food, pharmaceutical, mining, energy, and allied industries across Africa.

3. Payment Methods

We accept:

  • Visa
  • MasterCard
  • Electronic Funds Transfer (EFT)

All transactions are processed in South African Rand (ZAR).

4. Order Confirmation

Once an order is placed, you will receive an order confirmation via email. Orders are subject to stock availability and confirmation of payment.

5. Shipping & Delivery

We ship across Africa using trusted logistics partners. Shipping charges are calculated at checkout or quoted by our sales team for larger/custom orders.
For detailed delivery information, including customs and duties, sensitive item handling, and delay policies, please see our Shipping Policy.

6. Returns & Refunds

We strive for customer satisfaction. Please review our Returns Policy for full details on:

  • Conditions for returns
  • Packaging requirements
  • Return of defective, warranty, or incorrect items
  • Timeframes and restocking fees (if applicable)

Defective items must be reported within 6 months of delivery unless an extended or manufacturer warranty applies.

7. Privacy & Data Protection

Your privacy is important to us. We comply with the Protection of Personal Information Act (POPIA). All personal data is handled securely and used only for order processing, service delivery, and internal analytics.

8. Security Policy

We use secure payment gateways and SSL encryption to ensure the safety of your transactions. Card details are processed directly by the payment processor and are not stored by Labtech.

9. Limitation of Liability

Labtech Group (Pty) Ltd is not liable for:

  • Delays in shipping due to external factors (e.g., customs, strikes)
  • Losses or damages caused by misuse of our products
  • Failure of equipment used outside of specified purposes

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be resolved by the competent courts of South Africa.

11. Amendments

Labtech reserves the right to update these Terms & Conditions without prior notice. Changes will take effect immediately upon publication on our website.